LD Sussex Decoration Ltd Privacy Policy

1. Introduction

LD Sussex Decoration ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our painting and decorating services or interact with our business.

We are the data controller for the purposes of the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR). This policy describes your rights and our obligations regarding your personal data.

2. Information we collect

We may collect and process the following personal information:

2.1 Information you provide directly:

• Name and contact details (including address, telephone number, and email address)
• Property details and project requirements
• Payment and billing information
• Communication preferences
• Correspondence and feedback regarding our services
• Photographs of your property (with your consent)

2.2 Information we collect automatically:

• Details of your visits to our website (if applicable), including IP address, browser type, and pages viewed

2.3 Information from third parties:

• References or recommendations from previous customers
• Information from contractors or partners working on joint projects
• Credit reference information for commercial clients

3. How we use your information

3.1 Legal basis for processing

We process your personal data based on the following legal grounds:

• Contract: To provide our painting and decorating services and fulfil our contractual obligations
• Legal obligations: To comply with tax, accounting, and health and safety requirements
• Legitimate interests: To operate and improve our business, prevent fraud, and maintain service quality
• Consent: Where you have given explicit consent for specific purposes such as marketing

3.2 Purposes of processing

We use your information to:

• Provide quotations and assess project requirements
• Deliver our painting and decorating services
• Process payments and maintain accounting records
• Communicate about your project, including scheduling and updates
• Comply with legal and regulatory obligations
• Handle complaints and insurance claims
• Improve our services and customer experience
• Send marketing communications (with your consent)
• Maintain records for warranty and guarantee purposes

4. Who we share your information with

We may share your personal information with:

• Our employees and subcontractors who need access to deliver services
• Professional advisers including accountants, lawyers, and insurance providers
• Payment processors and banks
• Government authorities and regulators when required by law
• Suppliers and partners involved in your project
• Debt collection agencies if necessary
• Prospective buyers if we sell or restructure our business

We never sell your personal data to third parties for marketing purposes.

5. International transfers

We do not routinely transfer personal data outside the UK. If such transfers become necessary, we will ensure appropriate safeguards are in place in accordance with data protection legislation.

6. Data security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction, including:

• Secure storage of paper records in locked filing systems
• Password protection and encryption for electronic data
• Restricted access to personal information on a need-to-know basis
• Regular staff training on data protection responsibilities
• Secure disposal of personal data when no longer required
• Regular review of our security procedures

7. Data retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including:

• Customer records: 7 years after project completion for tax and accounting purposes
• Project documentation: 6 years for warranty and insurance purposes
• Quotations (not accepted): 1 year from date of issue
• Marketing lists: Until you withdraw consent
• CCTV footage: 30 days unless required for investigation
• Complaints and disputes: 6 years from resolution

8. Your rights

Under data protection legislation, you have the following rights:

8.1 Right to Access - Request a copy of the personal information we hold about you

8.2 Right to Rectification - Request correction of inaccurate or incomplete information

8.3 Right to Erasure - Request deletion of your personal data in certain circumstances

8.4 Right to Restrict Processing - Request limitation of how we use your information

8.5 Right to Data Portability - Request transfer of your data to another service provider

8.6 Right to Object - Object to processing based on legitimate interests or for direct marketing

8.7 Rights Related to Automated Decision Making - We do not use automated decision-making or profiling

To exercise any of these rights, please contact us using the details in Section 12. We will respond to your request within one month.

9. Marketing communications

With your consent, we may send you information about our services, special offers, and updates. You can opt out of marketing communications at any time by:

• Clicking the unsubscribe link in our emails
• Contacting us directly
• Updating your preferences when we contact you

Opting out of marketing will not affect service-related communications necessary for your project.

10. Cookies and website

If you visit our website, we may use cookies to:

• Analyse website traffic and improve user experience
• Remember your preferences
• Provide targeted content

You can control cookies through your browser settings. Refusing cookies may limit website functionality.

11. Children's privacy

Our services are not directed at individuals under 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

12. Contact information

For questions about this Privacy Policy or to exercise your rights, please contact:

Data Protection Officer
Levent Demiralp
Email: ldsussexdecoration@gmail.com
Phone: 07834 224451
Address: 55 Bexhill Road, Eastbourne, BN22 7JJ, East Sussex, United Kingdom

13. Complaints

If you are unhappy with how we handle your personal information, you have the right to lodge a complaint with the Information Commissioner's Office:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Telephone: 0303 123 1113
Website: www.ico.org.uk

14. Changes to this policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The latest version will be indicated by the effective date at the top of this policy. We encourage you to review this policy regularly.

For significant changes affecting your rights, we will notify you directly where possible.

15. Additional information for listed buildings

For work on listed buildings, we may be required to retain certain records for extended periods or share information with conservation officers and heritage organisations. We will inform you if this applies to your project.

16. Photography and portfolio use

We may use photographs of completed work in our portfolio and marketing materials. If you do not wish your property to be used in our portfolio you contact us and we will remove any related materials.